Orders can be placed directly with H.S. Martin by phone, fax or e-mail.
To avoid error and delay on orders for standard catalog items, please provide the following information:
- Complete shipping and billing addresses
- Purchase order number
- Quantity of each item
- Catalog number of each item including appropriate size code
- Complete item description
- Method of payment including credit card information
Non-standard or custom items will be quoted upon request. If possible, a drawing is the best way to communicate your requirements, even if it's a hand-drawn sketch. Please indicate all required dimensions, tolerances, joint sizes, etc., and we will provide pricing and delivery information.
Return of Materials
Please note that non-stock and custom items are not returnable.
If, for any reason, it is necessary to return material to us, please do not do so without return authorization. Returning material to H.S. Martin without return authorization can result in loss of material and delays in processing. If the material has been damaged during shipment to you, be sure to retain all packaging material and contact us immediately for instructions. If package appears damaged, and the contents rattle or otherwise appear to be broken, do not open.
Material being returned for repair or modification should be accompanied by a letter and/or drawing detailing the required repair or modification.
A 15% restocking fee will be charged for all returns of material that was ordered in error.
Every effort has been made in packaging to prevent breakage during shipment. If, however, damage does occur, please report such damage to the carrier immediately. Do not discard packaging material or parcel or proceed with unpacking until the carrier or agent has completed a damage report. Claims for damages should be made promptly to the carrier by you, and instructions sent to us for replacement of items if so desired.
Minimum Order $50.00 USD Please
Thirty (30) days net with approved credit
FOB: Vineland, NJ
Irrevocable Letter of Credit, in U.S. dollars, advised and confirmed by a New York bank, payable at their counters. Sight draft, documents against payment (S/D, D/P). All bank charges are for the buyers account. Unconfirmed letter of credit will not be accepted. In lieu of LOC, major credit cards are accepted: Visa, Mastercard and American Express.
FOB: Vineland, NJ, USA
International Shipping Customs, Duties and Taxes
Orders that are shipped to countries outside the U.S. may be subject to import taxes, customs, duties and fees which are levied by the destination country. The recipient of an international shipment may be subject to such "import fees", which are levied once the shipment reaches your country. In addition, charges and fees for customs clearance must also be paid by the recipient, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and therefore you should contact your local customs office for more information. We are not responsible for delays in delivery resulting from customs clearance procedures.